Good questions
Everything people ask us
If your question isn’t here, call us — a real person picks up during business hours.
The basics
Booking, payment and the general stuff
Still stuck on something? Call us — a real person picks up during business hours.
How much does it cost?
It depends on the size of your place, what you want done and how often — so rather than publish a vague range, we built a booking tool that itemises the exact number for your home. Nothing is charged until you have seen the full total.
Do I need to be home?
No, and plenty of customers never are. Add your entry details to the access notes when you book — they are encrypted, and only the cleaners assigned to your visit can read them.
Do you bring supplies and equipment?
Yes. The team arrives with its own products and equipment, so there is nothing to buy or set out. If you would prefer we use something of yours, say so in the booking notes.
What if I need to cancel or move my booking?
Cancel or reschedule free of charge up to 24 hours before your arrival window and we refund in full. Inside 24 hours the team is already committed to your slot, so a fee applies — the details are on our cancellation policy page.
Are your cleaners insured and checked?
Every cleaner is background-checked and reference-checked before their first job, and we carry full liability insurance and bonding. We can send certificates to your strata or building manager on request.
What if I am not happy with the clean?
Tell us within 24 hours and we will come back and put it right at no charge. If it is still not right after that, we refund the visit.
Which areas do you cover?
All of Metro Vancouver — the city itself plus Burnaby, Richmond, Surrey, the North Shore, the Tri-Cities, New Westminster, Delta, Langley and White Rock. Enter your postal code in the booking tool and it will confirm instantly.
House Cleaning
House Cleaning, answered
The regular clean that keeps a home on top of itself.
See what's includedDo I need to be home?
Not unless you want to be. Add your entry details to the access notes when you book; they are encrypted and only the team assigned to your visit can read them. Plenty of customers simply come home to it done.
Do you bring your own supplies?
Yes. The team arrives with its own products and equipment, so there is nothing to buy or set out. If there is something of yours you would prefer we use, say so in the booking notes.
How long will it take?
A one-bedroom typically runs about two hours; a four-bedroom house closer to four. You’ll see the estimate for your exact home before you pay.
What if something isn’t right?
Tell us within 24 hours and we’ll come back and put it right at no charge.
Deep Cleaning
Deep Cleaning, answered
Everything the regular clean doesn’t reach.
See what's includedHow is this different from a regular clean?
A regular clean maintains a home that’s already in good shape. A deep clean gets it there: inside the oven and fridge, behind the appliances, grout, baseboards, light fixtures, window tracks. It takes roughly twice as long.
How often do I need one?
Once or twice a year for a home on a regular schedule. If nobody has done the detail work in a while, start here and the regular cleans get easier.
Should I book this before moving in?
For an empty home, our Move In / Move Out clean is the better fit — it’s built around empty cupboards and no furniture to work around.
Move In / Move Out Cleaning
Move In / Move Out Cleaning, answered
Hand the keys over without an argument about the deposit.
See what's includedDoes the place need to be empty?
Ideally yes — the point of this clean is to reach everywhere the furniture was. If a few items are left, tell us in the notes and we’ll work around them.
Will this satisfy my landlord or property manager?
It’s built for exactly that handover. If your landlord flags something within 24 hours, send us a photo and we’ll come back and sort it at no charge.
Do you do carpets?
We vacuum thoroughly. Steam extraction is a specialist job — say so in the notes and we’ll point you at someone we trust.
Custom Cleaning
Custom Cleaning, answered
You choose the cleaners and the hours — we charge per cleaner-hour.
See what's includedWhen should I book this instead of a standard clean?
When you already know what you want done and how long you want us there — a kitchen and two bathrooms before guests arrive, say, or a set three hours every week. If you’d rather we simply clean the whole home, a standard or deep clean is the better fit.
By the hour or by square footage?
By the hour if you have a list and a budget; by square footage if you want the whole space covered and would rather we work out the time. Both show you the exact price before you book.
What if my list takes longer than the hours I booked?
We work top to bottom and tell you where we got to. If you’d like the rest finished, we can extend on the day at the same hourly rate or book a follow-up.
Window Cleaning
Window Cleaning, answered
Interior glass, sills and tracks — homes and offices.
See what's includedDo you do exterior windows?
Ground-floor exterior glass, yes. Anything above ground level needs specialist access equipment we don’t carry — we can point you at someone we trust.
How is it priced?
By the amount of glass. Tell us roughly how many windows and doors, or send a photo, and we send a fixed price the same day — a typical two-bedroom home runs about three cleaner-hours.
Homes and offices both?
Both. The same team, the same streak-free standard — pick your property type when you book.
Carpet Cleaning
Carpet Cleaning, answered
Deep-vacuumed, spot-treated, refreshed.
See what's includedIs this steam extraction?
No — this is professional dry care: deep vacuuming and spot treatment. If a carpet genuinely needs hot-water extraction we’ll say so up front and point you at a specialist rather than half-do it.
Can you get out an old stain?
Sometimes. Fresh spills respond far better than set stains. Send a photo before booking and we’ll give you an honest read.
Offices too?
Yes — carpet tiles and office broadloom respond well to exactly this treatment, ideally after hours.
Upholstery Cleaning
Upholstery Cleaning, answered
Sofas, chairs and fabric surfaces, revived.
See what's includedWhat fabrics can you treat?
Most woven fabrics and microfibre. Leather gets a wipe-down and conditioner check; delicate fabrics like silk or antique pieces we leave to specialists — and we’ll tell you before touching anything.
How long does a sofa take?
A standard three-seater runs 30–45 minutes. Most customers book this alongside a house or office clean rather than on its own.
Office seating too?
Yes — banks of task chairs are one of the most common jobs we do, usually after hours.
Airbnb & Short-Term Rental
Airbnb & Short-Term Rental, answered
A reliable turnover between every guest.
See what's includedCan you do same-day turnovers?
Yes — that’s what this service is for. Book the window between checkout and check-in and we’ll work to it.
Do you supply the linens?
You supply them; we swap them. Leave a fresh set on site and we’ll rotate it. Most hosts keep three sets in circulation.
What if a guest has left damage?
We photograph it and message you before we leave, so you can start a claim the same day.
Office & Commercial Cleaning
Office & Commercial Cleaning, answered
A workplace people are glad to walk into.
See what's includedCan you clean outside business hours?
Yes — most of our commercial work happens in the evening or early morning. Pick the arrival window that suits and we’ll staff it.
Do you carry insurance?
Fully insured and bonded, and every cleaner is background-checked. We can send certificates to your property manager.
What about a space over 7,500 sq ft?
Larger sites need a walkthrough before anyone can quote them honestly. Request a quote and we’ll come and look.
Retail Store Cleaning
Retail Store Cleaning, answered
Floors that shine before the doors open.
See what's includedCan you clean outside trading hours?
That’s the default — early mornings before open or evenings after close. Give us door codes or a key holder and you never have to meet us.
Do you handle polished concrete and vinyl?
Yes, with the right pads for each. Tell us the floor type when you book and the team arrives equipped.
What about a store over 7,500 sq ft?
Bigger footprints need a walkthrough to price honestly — request a quote and we’ll come by.
Gym & Fitness Centre Cleaning
Gym & Fitness Centre Cleaning, answered
Equipment your members will actually touch.
See what's includedWhat do you use on equipment?
Gym-safe disinfectants that won’t corrode grips or upholstery. If your franchise mandates a specific product, we’ll use yours.
Overnight cleans?
Yes — most gym work happens between close and open. 24-hour gyms usually give us their quietest window.
How often should a gym be deep-cleaned?
Daily wipe-downs are yours; our job is the full sanitise — most clubs book two to five visits a week depending on traffic.
Janitorial Services
Janitorial Services, answered
Scheduled upkeep for buildings that never close.
See what's includedWhy is this quoted rather than booked?
Janitorial is a contract, not a visit — the price depends on frequency, square footage, fixtures and consumables. We walk the building, then quote a monthly figure we can stand behind.
Minimum contract length?
Month to month after the first sixty days. If we’re not keeping the standard, you shouldn’t be locked in.
Can you take over mid-contract from another company?
Yes — it’s most of how we win buildings. We’ll match the existing scope first, then tell you what we’d change.
Medical Facilities Cleaning
Medical Facilities Cleaning, answered
Clinic-grade cleaning, documented.
See what's includedDo your cleaners understand clinical requirements?
Teams assigned to medical sites are trained on your protocol before the first visit, and the same crew returns each time — consistency is the point.
Can you work to our infection-control checklist?
Yes — we’d rather work to your documented standard than improvise one. Bring it to the walkthrough.
After hours?
Almost always — most clinics give us evenings. Alarm and access handling is written into the contract.
Institutions Cleaning
Institutions Cleaning, answered
Schools, daycares and community spaces.
See what's includedAre your teams cleared to work around children?
Every cleaner is background-checked as standard, and we’ll complete any additional vetting your institution requires before the first visit.
Term-time schedules?
Yes — many institutions run lighter summer schedules with a deep clean before term starts. The contract flexes with your calendar.
Post-Construction Cleaning
Post-Construction Cleaning, answered
From build site to move-in ready.
See what's includedWhy can’t I book this online?
Because we would be guessing. Post-construction pricing depends on the trades that were in, how much fine dust is in the air handling, and what the finishes will tolerate. We come and look, then quote a number we can stand behind.
How fast can you come out?
Usually within two business days for a walkthrough, and we can often start the same week.
Do you handle multi-unit sites?
Yes. Tell us the unit count and handover date when you enquire.
Event Cleaning
Event Cleaning, answered
Before the guests, after the party, or both.
See what's includedWhy can’t I book this online?
Because a dinner party for twelve and a 300-person venue are different jobs wearing the same name. Tell us the headcount, the space and the timing and we’ll quote it same-day.
Can you clean the same night?
Often, yes — late-night crews are our specialty for venues that need to open the next morning. Book it before the event, not after.
